Privacy Policy
Last updated: 15 June 2026
Bluebell Apps UK built the PACES App as a commercial application. This Service is provided by Bluebell Apps UK and is intended for use as is.
This Privacy Policy explains what information may be collected, how it is used, how long it is retained, and how users can request deletion of their data.
By using the PACES App, you agree to the collection and use of information in accordance with this Privacy Policy. Personal information collected through the app is used for providing, maintaining, improving, and securing the Service. Your information will not be used or shared with anyone except as described in this Privacy Policy.
Information Collection and Use
For a better experience while using the PACES App, you may be required to provide certain personally identifiable information. The information requested will be retained and used as described in this Privacy Policy.
The app uses third-party services that may collect information used to identify you. These services include:
These third-party services may collect information such as device information, app usage data, crash reports, diagnostics, purchase or subscription information, and other technical data required to provide and improve the app.
Log Data
Whenever you use the PACES App, in the case of an error or crash, data and information may be collected through third-party services. This is called Log Data.
This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, app configuration, the time and date of your use of the app, crash reports, diagnostic information, and other statistics.
Use of Information
The information collected may be used for the following purposes:
- To provide and maintain the PACES App
- To improve the app and user experience
- To analyse how the app is used
- To identify, investigate, and fix technical issues
- To manage subscriptions and purchases
- To prevent fraud, misuse, or unauthorised access
- To comply with legal, accounting, or regulatory obligations
Third-Party Service Providers
Bluebell Apps UK may use third-party companies and services for the following reasons:
- To facilitate the Service
- To provide the Service on our behalf
- To perform app-related services
- To assist in analysing how the Service is used
- To process subscriptions and purchases
- To help diagnose and fix technical issues
These third parties may have access to personal information only to perform the tasks assigned to them on our behalf. They are obligated not to disclose or use the information for any other purpose.
Data Retention
Bluebell Apps UK retains personal data only for as long as necessary to provide, maintain, improve, and secure the PACES App.
Data is retained as follows:
- App usage and analytics data may be retained for up to 14 months, depending on the analytics retention settings used by Google Analytics for Firebase.
- Crash and diagnostic data is retained only for as long as needed to identify, investigate, and fix technical issues.
- Subscription and purchase-related data processed through RevenueCat may be retained for as long as needed to provide subscription access, prevent fraud, resolve disputes, comply with legal obligations, and maintain business records.
- Support emails or direct user enquiries are retained only for as long as needed to respond to the enquiry and manage any follow-up issues.
- Some data may be retained for longer where required for legal, tax, accounting, security, fraud prevention, or dispute-resolution purposes.
When personal data is no longer required, it will be deleted or anonymised where technically possible and legally permitted.
Data Deletion
Users may request deletion of personal data associated with their use of the PACES App by contacting:
Please include enough information for us to identify the relevant app data, such as:
- The email address used to contact support
- Your device platform, such as Android or iOS
- Any purchase or subscription details, if relevant
Where deletion is technically possible and legally permitted, Bluebell Apps UK will delete or anonymise the relevant personal data.
Some information may need to be retained where required for legal, tax, accounting, security, fraud prevention, or dispute-resolution purposes.
Deletion requests will be reviewed and responded to within one month of receipt.
Users may also delete locally stored app data by uninstalling the app or clearing the app’s data from their device settings.
Security
Your trust in providing personal information is valued. Bluebell Apps UK uses commercially acceptable means to protect personal information.
However, no method of transmission over the internet or method of electronic storage is 100% secure and reliable. Therefore, absolute security cannot be guaranteed.
Children’s Privacy
The PACES App is not specifically directed at children under the age of 13.
Bluebell Apps UK does not knowingly collect personally identifiable information from children under 13. If it is discovered that a child under 13 has provided personal information, the information will be deleted as soon as reasonably possible.
If you are a parent or guardian and believe that your child has provided personal information through the PACES App, please contact:
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. You are advised to review this page periodically for any changes.
Any changes will be posted on this page. The updated version will be effective from the date shown at the top of this Privacy Policy.
Contact
If you have any questions, suggestions, or requests regarding this Privacy Policy, please contact: